Shipping​

We provide free shipping in Hong Kong, for rest of the world. For Hong Kong the package will arrive 2-4 business days, for worldwide is takes 7-14 business days. For more information please email us to info@jewcells.com

Exchange & Return

For all returns and exchanges you must submit written notification to info@jewcells.com within 7 days of receiving your order.

You will then receive an email containing confirmation that your request has been authorised,  and the address where the item should be returned to.

The merchandise must be returned in the exact condition in which it was shipped in order to receive a store credit. 

 

Please allow up to 7 business days for your exchange to be processed. You will receive a confirmation by email when your exchange is complete. 

 

Regrettably, we do not refund in any case unless the item is defective or faulty. 

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

*Orders placed during online sales are final- no refunds or exchanges are allowed.

What if I receive a faulty good?

Goods are classified as faulty if they are received damaged.  Please note that all items that are damaged as result of wear and tear are not considered to be faulty. Once returned and authorised as faulty, any shipping costs will be refunded.

 

Can I track my order?

Of course! You can email us to info@jewcells.com with your order number and we will ​track the order for you!

 

How to care the Cells?

Our cells are all made with sterling silver, to ensure the beauty of your cells, we recommend the following:

-Avoid contact with hairspray, perfume, bleaches and lotions.

-Avoid humidity, heat and overexposure to sun 

- Gently wipe your cell with a soft cloth to retain it's shine

© Jewcells 2019